The situation
A contract manufacturer of chairs and tables for hotels, restaurants and event venues was considering a full ERP and was concerned, reasonably, that it would be too complicated for the way the business actually runs.
What the conversation uncovered
The pain was not on the shop floor. It was in front of it. Pricing and order intake were the slow, error-prone part: configurable products, options and dimensions that changed the price, and quotes that had to be rebuilt by hand and then retyped again once they were accepted.
Production tracking, the thing the conversation started with, was not the constraint. Saying so early saved everyone from buying the wrong system.
What we mapped and proposed
The retail quoting workflow end to end: showroom staff configure a product, pricing calculates from real production logic rather than a memorised markup, the client receives a quote they can act on, and an accepted quote becomes a structured production order with its parts, operations and deadlines already attached. Nothing is retyped between the sales desk and the factory.
Status: workflow mapped, system proposed, with the client.
