Every order gets a unique tracking link. Your customers see a clean, visual progress page showing which production stages are complete, in progress, or pending — without creating an account, downloading an app, or calling your office.
If you manufacture custom or made-to-order products, you know this call. A customer rings in, you put them on hold, walk to the production floor or dig through a spreadsheet, relay the information, and hang up. Add 5–10 of these calls per day together, and you're looking at an hour of lost productivity spent purely on status communication.
Your team is distracted. Your customers are frustrated. And your production floor doesn't need surprise visits asking about order progress. There's a better way.
Give customers access without the overhead. With Board's customer tracking feature, you embed a lightweight widget on your website using just a code snippet. Customers enter their order reference number and immediately see a visual timeline showing exactly where their order stands.
No login required. No account creation. No app download. Customers simply enter a reference number and see their order status instantly.
A clean, colour-coded timeline shows which departments have completed their work, which are currently processing, and which are pending.
Transparency builds trust. But you don't need to expose your entire operation to every customer.
Customers see stages like "Assembly is in progress," not "edge banding station #3." You choose what departments appear on the tracking page.
Your workflow complexity, machine assignments, and operational metrics stay internal. Customers see the outcome, not the breakdown.
Your company logo, colours, and branding appear on every tracking page. It feels like an extension of your business, building customer confidence.
The tracking page matches your brand, not a generic template.
Set your primary and accent colours. The timeline, buttons, and accents all reflect your visual identity.
Upload your company logo, customize the title and description text, and include contact information so customers know how to reach you.
See exactly what customers will see before you publish. Enable or disable the feature at any time — you're always in control.
Self-service tracking delivers advantages that ripple through your entire operation.
Customers feel informed and in control. They're not left guessing, wondering, or worrying about their order.
Transparency signals professionalism and modernity. You're offering something many competitors don't.
Your team stops being interrupted with status-check calls. No more context switching, no more floor visits to answer the same question.
When customers do call, they already know the status. You can discuss specifics instead of repeating progress updates.
Customers can check their order status at 10 PM on Sunday. They don't need to wait for your office to open.
Fewer status-check emails and calls mean less support tickets. Your team can focus on real problems.
Customer tracking is one piece of the Board platform. Your production team updates order status in Board's kanban interface as they complete each stage. Those status changes automatically sync to the customer tracking page. No manual updates, no double-entry, no version confusion.
Updates sync to tracking automatically. Learn more →
Know how long each stage takes. Learn more →
Live display for your workshop floor. Learn more →
Update jobs and track progress on the go.
Let your customers track their own orders. Set it up in minutes, customize in seconds.
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